Marifecto - Support & Help Center

🚀

Getting Started

New to Marifecto Events? Here's how to get started:

Create an account as an attendee or organizer
Organizers: create an event (title, description, date/time, venue)
Set ticket types, pricing, capacity, and refund policy
Publish and share your event page; attendees can buy tickets instantly

🔒

Privacy & Safety

Your safety is our priority. Marifecto Events includes:

Organizer verification and event review
Report and block features for unsafe listings or conduct
Venue safety guidance and emergency procedures
Data protection aligned with our Privacy Policy

💳

Tickets, Refunds & Billing

Questions about tickets or payments?

Tickets delivered by email after purchase
Refunds follow the event's refund policy set by the organizer
Transfers and resales allowed only if enabled by the organizer
Receipts/invoices are included in your confirmation email

🛠️

Technical Support

Experiencing technical issues?

Refresh the event page and check your internet connection
Verify your payment method if checkout fails
Check spam for ticket emails or re-send from your orders
Contact support with your order ID for urgent help

Frequently Asked Questions

How do I delete my account?

Go to Settings → Account → Delete Account. Note this removes your attendee data and cancels future organizer payouts if applicable.

I didn't receive my ticket email. What should I do?

Check your spam folder and verify the email on your order. You can re-send tickets from your Orders page. If you still can't find them, contact support with your order ID.

How do I report an unsafe event or venue?

Use the "Report" button on the event page or contact support with details. We'll review and may take actions including notifying the organizer or removing the listing.

Can I use Marifecto Events on multiple devices?

Yes. Your account syncs across devices. Organizers can also access check-in tools from supported devices at the venue.

How do I change my event date, time, or venue?

Organizers can edit event details from the dashboard. We recommend emailing attendees and updating the event page clearly. Significant changes may require offering refunds.

What features are available for organizers?

Organizers can create event pages, set ticket tiers, track sales, export attendee lists, enable check-in, and configure refund/transfer policies.

Frequently Asked Questions

Still Need Help?